Guide by Deloitte.
As the nature of work has changed, so too have the methods of automation. Robotic process and intelligent automation tools can help businesses improve the effectiveness of services faster and at a lower cost than current methods, but with important limitations.
We have seen it in the movies…we have read fantastical futuristic fiction about it as youngsters in school…and now it is upon us: Robots performing human tasks. The future posed by visionary film creators and novelists is still a bit further away, but the technological advancements which could make it possible are coming, and potentially with great speed. There is a buzz around how robots can transform business processes. We have been talking for years about robots — the droids that mimic humans in a factory — but now we are on the verge of seeing robots that replicate the human brain, rather than only arms and legs. Just like their physical cousins transformed manufacturing, these “virtual” robots are likely to change the way we run our business processes.
Robot-led automation has the potential to change today’s workplace as dramatically as the machines of the Industrial Revolution changed the factory floor. Core skills that are related to business — process knowledge, technology integration, and insightful analytics — could be delivered through a leveraged model at a lower cost. The capability and demand already exist for this technology, and it is enabled by abundant computing power and softwaresolutions that can be packaged and downloaded as “apps.”
So why do we need robots to run business processes in the first place? Well, to begin with many of our business processes are not as intelligent as they could be. Some of them cut across many IT systems that do not always talk to each other. Others are just too time consuming for humans to perform. To run them smarter is however an expensive proposition. It often involves a massive IT transformation such as an Enterprise Resource Planning (ERP) implementation or a toolset such as a business process management system (BPMS). Other business processes rely on insights based on human reasoning that computers have not been able to replicate. http://bit.ly/29a7oFw